SIM Card Reader Install - BSOD

[PLumber IT Guy]

When installing the smart card, the install goes past the STOP - Continue prompt then causes a BSOD, it will install under Safe mode, but then will not start in normal mode.

READ_ADDRESS: 991a3000

FAULTING_IP:
nt!memcpy+33
805397d3 f3a5 rep movs dword ptr es:[edi],dword ptr [esi]

MM_INTERNAL_CODE: 0

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0xCD

PROCESS_NAME: System

LOCK_ADDRESS: 8055a4e0 -- (!locks 8055a4e0)

Resource @ nt!PiEngineLock (0x8055a4e0) Available

WARNING: SystemResourcesList->Flink chain invalid. Resource may be corrupted, or already deleted.


WARNING: SystemResourcesList->Blink chain invalid. Resource may be corrupted, or already deleted.

1 total locks

PNP_TRIAGE:
Lock address : 0x8055a4e0
Thread Count : 0
Thread address: 0x00000000
Thread wait : 0x0

LAST_CONTROL_TRANSFER: from ed540f42 to 805397d3

STACK_TEXT:
f78d68c4 ed540f42 985eef88 991a2fb0 00000074 nt!memcpy+0x33
WARNING: Stack unwind information not available. Following frames may be wrong.
f78d691c ed541534 857bc848 9df8cfd8 ffffffff dekart38+0x1f42
f78d6974 ed54302a 857bc848 857bccc4 f76aa24a dekart38+0x2534
f78d69b4 ed54595c 857bc848 00000000 00000000 dekart38+0x402a
f78d69e0 ed545e37 857bcd48 98ba8f00 857bc848 dekart38+0x695c
f78d69fc ed54388f 857bcd48 98ba8f00 f78d6a40 dekart38+0x6e37
f78d6a0c 804ef095 857bc848 98ba8f00 806e4428 dekart38+0x488f
f78d6a1c 80656128 98ba9000 f78d6aac 98ba8f00 nt!IopfCallDriver+0x31
f78d6a40 805918d3 f78d6aac 85de28d8 00000000 nt!IovCallDriver+0xa0
f78d6a6c 80591951 857bc848 f78d6a88 00000000 nt!IopSynchronousCall+0xb7
f78d6ab0 804f60cc 85de28d8 850cc008 00000001 nt!IopStartDevice+0x4d
f78d6acc 8059100b 85de28d8 85de2801 850cc008 nt!PipProcessStartPhase1+0x4e
f78d6d24 8059156a 85e2c7d0 00000001 00000000 nt!PipProcessDevNodeTree+0x1db
f78d6d54 804f6870 00000003 8055a5c0 8056375c nt!PiRestartDevice+0x80
f78d6d7c 805379bd 00000000 00000000 8602eda8 nt!PipDeviceActionWorker+0x168
f78d6dac 805ce84c 00000000 00000000 00000000 nt!ExpWorkerThread+0xef
f78d6ddc 8054532e 805378ce 00000001 00000000 nt!PspSystemThreadStartup+0x34
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


STACK_COMMAND: kb

FOLLOWUP_IP:
dekart38+1f42
ed540f42 ?? ???

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: dekart38+1f42

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: dekart38

IMAGE_NAME: dekart38.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4743a632

FAILURE_BUCKET_ID: 0xCD_dekart38+1f42

BUCKET_ID: 0xCD_dekart38+1f42

Followup: MachineOwner
---------

[Alex Railean]

Which version of Windows do you have? Also, consider following the troubleshooting steps discussed in this forum thread (http://forum.dekart.com/showthread.php?t=1240).

[Unregistered]

Alex:

Windows xp pro sp 2

I had already tried all the steps from the other thread. It does install in safe mode but computer will not restart in any mode other than safe without the bsod.

Tried another usb slot, turned off spybot and avg antivirus.

I am going to try another computer this morning.

[Alex Railean]

Have you got any feedback yet?

[Plumber OIT Guy]

No, have no heard anything else. I submitted an email as well as the online form. Same thing happened on the other computer. Ready to send it back. I also read that only version 2.1 can read nextel sim cards.

[Alex Railean]

Some questions about the other computer you tried it on:

- does it use (approximately) the same set of programs you have on the first computer (I am mostly interested in the antivirus, or other security software)
- when turning off the antivirus, did you also turn off the system services related to it [if any]?


Finally, can you tell me the message on the blue screen itself? (usually there is a code, followed by four addresses)

[Plumber OIT Guy]

Alex:

BCCode : 100000cd BCP1 : 938F3000 BCP2 : 00000000 BCP3 : 805397D3
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

AVG free edition
spybot

on both systems.