Windows error report

[leftyfb]

I just finished installing the latest version of Dekart Logon.

System specs:

Dell Inspiron 9300
Windows XP Pro w/SP2
Only part of Workgroup
using Sandisk UltraII SD card/USB Flash drive.
also trying to use Lexar Jump Drive Lightning

The first problem was the USB Flash drive I am trying to use. It is a Lexar Jump Drive Lightning as stated above. Dekart Logon does not detect this as a USB Flash drive or any key-able type of device. I'm going to guess it's because of the firmware on the Jump Drive Lightning and Secure models that make them detectable as local hard drives as opposed to removable storage.

The next problem I ran into was after using my Sandisk UltraII SD card/USB flash drive as the key for Logon. Activated the key, removed key, rebooted as instructed. Dekart Logon prompted me to insert the key. It detects it just fine, logs on, then after a minute or so I receive a Windows error:

"Dekart Logon tool utility. has encountered a problem and needs to close. We are sorry for the inconvenience."

Error signature:

AppName: ltool.exe AppVer: 2.21.0.7 ModName: ltool.exe
ModVer: 2.21.0.7 Offset: 0000379b


The error log from event viewer:

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 11/2/2005
Time: 10:59:42 AM
User: N/A
Computer: D6DVN671
Description:
Faulting application ltool.exe, version 2.21.0.7, faulting module ltool.exe, version 2.21.0.7, fault address 0x0000379b.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6c 74 6f ure lto
0018: 6f 6c 2e 65 78 65 20 32 ol.exe 2
0020: 2e 32 31 2e 30 2e 37 20 .21.0.7
0028: 69 6e 20 6c 74 6f 6f 6c in ltool
0030: 2e 65 78 65 20 32 2e 32 .exe 2.2
0038: 31 2e 30 2e 37 20 61 74 1.0.7 at
0040: 20 6f 66 66 73 65 74 20 offset
0048: 30 30 30 30 33 37 39 62 0000379b
0050: 0d 0a ..



I would love to continue using this product and also to give a nice review of it on my site at [ http://www.no-install.com ]. I will wait until we can resolve these issues before continuing it's use and the review.

[Alex Railean]

Hello, and welcome to the forums.

You're correct about the problem with the Lexar drive. We've contacted Lexar and asked whether it is possible to change the way Windows detects the device, and we got a negative answer. So we came up with a different solution to the problem: Why can't I use my Lexar Jumpdrive Secure as an authentication key? (http://www.dekart.com/support/faq/windows_user_authentication/#lexar-jumpdrive-secure) [Logon FAQ (http://www.dekart.com/support/faq/windows_user_authentication/)]

The next problem I ran into was after using my Sandisk UltraII SD card/USB flash drive as the key for Logon. Activated the key, removed key, rebooted as instructed. Dekart Logon prompted me to insert the key. It detects it just fine, logs on, then after a minute or so I receive a Windows error: <snip>
Does this only happen when you use this particular device, or does the error occur regardless of the device you chose as a key?

Either way, we'll have to take a look at the application's logs. Read "How to enable the logging mode (http://www.dekart.com/support/howto/Howto-create-log/)" for more information. Email them to support[at]dekart[dot]com

[leftyfb]

Thank you for the tip on the jump drive. I should have checked the FAQ myself. One of the very few times i'm lazy nd don't check. On that same note, is there a way to prevent one of the "viritual drive"'s (C) from showing up in the menu?


I created the logs and used my jump drive this time. If need be, I have a U3 drive, couple other SD cards, an iPod(video), Nano and shuffle I can try out and plan on using going forward.

dk_ltool.log

5
[13:37 : 8:968] E [ ] Start logfile ============================================
Product: Dekart Logon, Ver: 2.21
Module: C:\WINDOWS\system32\LTool.exe, Ver: 2.21.0.7
OS: Windows XP
Date: 02.11.2005
[13:37 : 9: 0] T [ ] VerifyTrust. 1. (null). 003B0000.
[13:37 : 9:562] T [ NNW] failed to load!
[13:37 : 9:562] I [ run_user_script] start:leftyfb

dk_ln1.log

[13:36 : 54:296] E [ ] Start logfile ============================================
Product: Dekart Logon, Ver: 2.21
Module: C:\WINDOWS\system32\dk_gina.dll, Ver: 2.21.0.8
OS: Windows XP
Date: 02.11.2005
[13:36 : 54:296] T [ ] SOFTWARE\Dekart\Logon 410
[13:36 : 54:328] T [ ] WlxNegotiate, ver: 10004 10000
[13:36 : 54:328] T [ ] neg ok 0
[13:36 : 54:359] T [ ] WlxInitialize, hWlx 89838 0
[13:36 : 54:359] T [ ] Initializing end 0
[13:36 : 54:671] T [ ] WlxDisplayStatusMessage: Windows is starting up... 0 0
[13:36 : 55:171] T [ ] CMainWnd::StatMsgDlg_proc init 1002CE28
[13:36 : 55:796] T [ ] WlxRemoveStatusMessage.. 0
[13:36 : 55:796] T [ ] WlxDisplaySASNotice 0
[13:36 : 55:796] T [ ] VerifyTrust. 1. (null). 10000000.
[13:36 : 56: 0] T [ ] netware 0
[13:36 : 56: 31] T [ ] Welcome Dlg init 0
[13:36 : 56: 31] T [ ] GET user list 0
[13:36 : 56: 31] T [ ] NetUserEnum= 0
[13:36 : 56: 31] T [ ] Administrator 0
[13:36 : 56: 31] T [ ] Guest 0
[13:36 : 56: 31] T [ ] HelpAssistant 0
[13:36 : 56: 31] T [ ] leftyfb 0
[13:36 : 56: 31] T [ ] SUPPORT_388945a0 0
[13:36 : 56: 31] T [ ] Welcome Dlg init finish . 0 0
[13:36 : 56:187] T [ ] CMainWnd::StatMsgDlg_proc destroy 0
[13:36 : 56:343] T [CSmartKey_WndDisp::StartMonitoring]
[13:36 : 56:437] T [ ] CSmartKey_WndDisp::onKeyInserted Virtual Reader C:\
[13:36 : 56:437] T [ ] CMainWnd::SendNotifyTo
[13:36 : 56:437] T [ WM_KEY_INSERTED] <-
[13:36 : 56:437] T [ ] ValidateKey 0
[13:36 : 56:437] T [ ] empty key found 0
[13:36 : 56:437] T [ WM_KEY_INSERTED] ->
[13:37 : 4:156] T [ ] CSmartKey_WndDisp::onKeyInserted Virtual Reader H:\
[13:37 : 4:156] T [ ] CMainWnd::SendNotifyTo
[13:37 : 4:156] T [ WM_KEY_INSERTED] <-
[13:37 : 4:156] T [ ] ValidateKey 0
[13:37 : 4:156] T [CSmartKey_WndDisp::ReadProfiles] size 44
[13:37 : 4:156] T [CSmartKey_WndDisp::ReadProfiles] addr:C04E28, 0
[13:37 : 4:156] T [ WM_KEY_INSERTED] ->
[13:37 : 6:125] E [CKeyDispatchWnd::WaitForKey_Finish] WAIT_OBJECT_0
[13:37 : 6:125] T [ ] CMainWnd::SendNotifyTo
[13:37 : 6:125] E [ ] Evt name: Virtual Reader H:\_223_smkey166_write
[13:37 : 6:125] E [ ] CKeyDispatchWnd::CreateNotify_Listner, error CreateEvent(Virtual Reader H:\_223_smkey166_write) GLE=3
[13:37 : 6:125] T [ WM_KEY_WAIT_FINISH] <-
[13:37 : 6:125] T [ WM_KEY_WAIT_FINISH] 1
[13:37 : 6:125] T [ ParseProfilesBufferToArray] 44 ... (51)
[13:37 : 6:125] T [ ParseProfilesBufferToArray] c_name:D6DVN671
[13:37 : 6:125] T [ ParseProfilesBufferToArray] u_name:leftyfb
[13:37 : 6:125] T [ ParseProfilesBufferToArray] password:*NOPASSWORDFORYOU*
[13:37 : 6:125] T [ WM_KEY_WAIT_FINISH] 2
[13:37 : 6:125] T [ ] GetValidProfile FFFFFFFF
[13:37 : 6:125] T [ WM_KEY_WAIT_FINISH] 3
[13:37 : 6:125] T [ ] GetValidProfile FFFFFFFF
[13:37 : 6:125] T [ WM_KEY_WAIT_FINISH] 4
[13:37 : 6:125] T [ ] Good profile: leftyfb 0 0
[13:37 : 6:125] T [ WM_KEY_WAIT_FINISH] 5
[13:37 : 6:125] T [ ] user,passw_len,LockWkst? : leftyfb 8 0
[13:37 : 6:125] T [ ] Selected domain: . 0 0
[13:37 : 6:125] T [ WM_KEY_WAIT_FINISH] 6
[13:37 : 6:125] T [ ] check_key_for_nnw_info Virtual Reader H:\ 0 0
[13:37 : 6:125] T [ WM_KEY_WAIT_FINISH] 7
[13:37 : 6:125] T [ WM_KEY_WAIT_FINISH] ->
[13:37 : 6:125] T [ ] WlxRemoveStatusMessage.. 0
[13:37 : 6:125] T [ ] WlxLoggedOutSAS FA
[13:37 : 6:125] T [ ] domain, ByKey? . 1 0
[13:37 : 6:125] T [ ] username, psw_len leftyfb 8 0
[13:37 : 6:125] T [ ] password, psw_len *NOPASSWORDFORYOU* 8 0
[13:37 : 6:125] T [ ] U: leftyfb 0 0
[13:37 : 6:125] T [ ] D: . 0 0
[13:37 : 6:125] T [ ] P: *NOPASSWORDFORYOU* 0 0
[13:37 : 6:125] T [ ] LogonUser fail 3E5
[13:37 : 6:125] T [ ] Overlapped I/O operation is in progress.
0
[13:37 : 6:125] T [ ] ..WlxLoggedOutSAS.. 1
[13:37 : 6:125] T [ ] GetUserInfo3 start! 0
[13:37 : 6:484] T [ ] GetUserInfo3 NetGetDCName fail! 0
[13:37 : 6:484] T [ ] GetUserInfo3 End! 0
[13:37 : 6:484] T [ ] Error GetUserInfo3 0
[13:37 : 6:484] T [ ] WlxLoggedOutSAS exit 1
[13:37 : 6:500] T [ ] WlxDisplayStatusMessage: Loading your personal settings... 0 0
[13:37 : 6:546] T [ ] CMainWnd::StatMsgDlg_proc init 1002CE28
[13:37 : 6:906] T [ ] WlxRemoveStatusMessage.. 0
[13:37 : 7: 0] T [ ] WlxRemoveStatusMessage.. 0
[13:37 : 7: 0] T [ ] WlxActivateUserShell 0
[13:37 : 7: 0] T [ ] C:\WINDOWS\system32\userinit.exe 0
[13:37 : 7:218] T [ ] Finalize. 1. 0000051B. FFFFFFFF. 00000818. 01910000.
[13:37 : 7:218] T [ ] Finalize. 2. 0000051B.
[13:37 : 7:218] T [ ] WlxActivateUserShell OK end (startup=) . 0 0
[13:37 : 7:218] T [ ] "C:\WINDOWS\system32 0
[13:37 : 7:218] T [ ] "C:\WINDOWS\system32\LTool.exe" 0
[13:37 : 7:218] T [ ] "C:\WINDOWS\system32\LTool.exe" 1F
[13:37 : 10:265] T [ ] WlxRemoveStatusMessage.. 0
[13:37 : 10:875] T [ ] CMainWnd::StatMsgDlg_proc destroy 0

[Alex Railean]

It is a strange thing, but the error code is not written to the log. We've built a new, slightly modified distributive [which will either solve the problem, or dump the error code to the log]. You can download it from this location:
http://files.dekart.com/tools/logon.ex_

If it doesn't fix the problem, enable the logging mode again, then re-post the logs.